Crates

Pulling logs from O365, identifying and rectifying malicious mail flow rules. Grabbing forensic data from cloud & end-user devices

Similar to CWRMM Workflows, Connectwise PSA has the ability to run "Forms" in a pod. Basically, add a pod that lets you run a form directly from inside the ticket instead of opening a new tab.

Once a ticket is created is it possible to add the user to an exclusion list for say, a week, so it doesn't create a new ticket for every time it runs the workflow, or perhaps save the ticket id and update the ticket instead of creating a new ticket?

Offboarding workflow should list what groups and/or licenses it removes from a user in the ticket notes.

Format the initial ticket details into an HTML template similar to the New User Ticket Summary used in the onboarding workflow.

Ability to select a staff member that had been previously offboarded to then be onboarded again. So if someone has left and come back they can be onboarded using the Onboarding Workflow. As these staff tend to have permissions removed it should allow the same selections when onboarding a user. Be handy if it was in the existing Onboarding Crate so say User Exists prompt to ask if we wish to re-enable and onboard them.

Customer would like an "uninstall crate" button. Desired functionality would allow them to quickly delete all elements unpacked as part of a crate. This is especially important when crates are replaced with new versions. They suggested a wizard that allows the user to view and select all elements of a crate, with a "used in x number of crates" indicator so they could deselect shared sub workflows, and then click "delete all selected."

crate that runs on a cron to enable mailbox archiving if it's not already enabled Command filtered to only enable when not enabled. Get-Mailbox -Filter {ArchiveStatus -Eq "None" -AND RecipientTypeDetails -Eq "UserMailbox"} | Enable-Mailbox -Archive

It would be a really useful to have a crate that could compare email/contacts in Manage(PSA) and either merge or delete the one in catchall. Honestly I'd prefer a merge option.

I'd love a workstation offboarding crate/form that allowed us to choose the PC being removed and have it pull the endpoint from AD/Automate/Control/huntress/literally everywhere. As important as removing users is removing a endpoint is close to important in my mind.