Crates

Something similar to the crates below would be awesome to have to help manage contacts for the few clients we have on Google Workspace. Similar to these, but source from Google Workspace instead of On-Prem or Azure AD: Sync On-Prem Users to CWM Contacts Sync AzureAD Account Information with ConnectWise PSA Contacts (v3)

Customer would like an "uninstall crate" button. Desired functionality would allow them to quickly delete all elements unpacked as part of a crate. This is especially important when crates are replaced with new versions. They suggested a wizard that allows the user to view and select all elements of a crate, with a "used in x number of crates" indicator so they could deselect shared sub workflows, and then click "delete all selected."

I would love a crate that would allow us to move a prospect to client status in manage and have it then build out the onboarding checklist and do most of if not all the work. Create autoelevate,duo,huntress,immy,synnex, etc. Sophos would be big for making a monthly client then pulling in the install link to immy and setting up the deployment for onboarding.

"Hey, can you enable mailbox forwarding for xyz user starting on Friday, through end of next week?" Enabling and disabling mailbox forwarding is great and all, but we receive so many tickets asking for forwarding to be enabled at a later time or date. Our team would love to have the workflow account for this and provide the option to delay activation or de-activation of mailbox forwarding.

Pulling logs from O365, identifying and rectifying malicious mail flow rules. Grabbing forensic data from cloud & end-user devices

Utilize the new purview to create a case, search for data related to the user, and export the zip files to an archive folder or specific Sharepoint site. Eventual implementation into the overall offboarding crate would be ideal.

A form to grant accesses outside of usual working country. Give options for country or countries of travel & return date to the US. Option for a cruise generator as that might have multiple countries / different limitations. Most important piece would be the aspect of the return date and removing the employees exceptions.

Much like the onboarding crate can purchase new 365 licenses from Pax8, the Offboarding crate should be able to deallocate licenses from Pax8. Currently you have to run the "Pax8 Extra License Removal", wait for it to complete, hit the remediation button, then wait for that to complete. This should be one fluid workflow just like onboarding.

The final ticket update currently only has the note: "User Creation Process for <user> has been completed. Note that any additional actions will now be performed that are actioned by a workflow listener, such as documentation.". It is missing the logging of the results of the tasks, like in the old crate and even in the Microsoft: User Offboarding crate.