Crates

An example would be private channels on Teams as MS creates separate SharePoint sites for them and some clients may not use groups and have their permissions directly assigned.

The generate_link_note task in both the onboarding and offboarding link crates uses Markdown formatting for Autotask PSA ticket notes. Autotask does not render Markdown in ticket notes — bare URLs are the correct format as Autotask auto-hyperlinks them natively. Current Behavior The else branch in generate_link_note outputs Markdown: To initiate a new User Onboarding for this request, please use this form. To initiate a new User Offboarding for this request, please use this form. This renders as raw text with visible [, ], (, ) characters in the Autotask ticket note. Expected Behavior The note should use a plain text bare URL: To initiate a new User Onboarding for this request, please use this form: https://... To initiate a new User Offboarding for this request, please use this form: https://... Autotask automatically hyperlinks bare URLs in ticket notes, producing a clickable link without any markup. Workaround Confirmed working — plain text bare URLs are auto-hyperlinked by Autotask, producing a functional clickable link.

So I have not seen many pre-built crates at all specifically focusing on Connect Wise Automate. I would like to see pre-built crates for the following as this specifically pertains to traditional On-Premises Legacy Active Directory Clients who do not have Entra AAD write back enable between On-Prem and their cloud 365 tenancies: On-Prem AD PDC and OU folder structure discovery in CW Automate Creating users in On-Prem OU folders in CW Automate Disabling and Moving users in between OU folders in CW Automate

in the forms when delayed creation is set up, filter the date/time to 30 days max from actual date as the delayed feature is max 30 days I've set up a warning in the forms but it'd be nice to have

Need to update both of these crates to parse groups that are in the included or excluded list for the Conditional Access Polices to determine is a user is included or excluded in the MFA CA.

Issue: Tickets are created with vague information causing noise and questions. mostly i just close these as we get a failed to create flexible asset in ITG which usually means the flexible asset already exist. Needs: either include more details in the error messages that are sent in the details to the ticket or remove the ticket creation all together as these workflows are not crititcal to monitor. I unsynced and had RR remove the create ticket action.

When the New Employee Onboarding crate generates a username and it's already in use, there's currently no way to auto-append an incrementing digit (e.g., jsmith2, jsmith3) as a fallback. This has to be handled manually per new hire today. Requesting the option to auto-suggest an incremented suffix on collision instead of requiring a manual free-form entry.

crate that runs on a cron to enable mailbox archiving if it's not already enabled Command filtered to only enable when not enabled. Get-Mailbox -Filter {ArchiveStatus -Eq "None" -AND RecipientTypeDetails -Eq "UserMailbox"} | Enable-Mailbox -Archive

I would love a crate that would allow us to move a prospect to client status in manage and have it then build out the onboarding checklist and do most of if not all the work. Create autoelevate,duo,huntress,immy,synnex, etc. Sophos would be big for making a monthly client then pulling in the install link to immy and setting up the deployment for onboarding.

We often need to set up multiple aliases for our users. Would be great to do that with the existing crate.