Crates

https://www.youtube.com/watch?v=u8h115hbHqU this was shared on a ROC open mic and would be a very helpful crate for wider Rewst clients

A form to grant accesses outside of usual working country. Give options for country or countries of travel & return date to the US. Option for a cruise generator as that might have multiple countries / different limitations. Most important piece would be the aspect of the return date and removing the employees exceptions.

Pulling logs from O365, identifying and rectifying malicious mail flow rules. Grabbing forensic data from cloud & end-user devices

Currently the "Billing Count Report" and "ConnectWise PSA Agreement Mapping" Crates use the count of Licensed users as the O365 License quantity. This is OK if you are able to remove licenses from MS Subscriptions when a user is offboarded but if your Subscription is NCE then you are NOT able to reduce the number of licenses until the 12 month commitment is up with Microsoft. So, when REWST updates the PSA Agreement to be less than what MS are charging the MSP - the MSP is basically paying for the extra license for the client - even if the client is under contract and know that they have to pay for the full number of licenses.

Going along with the onboarding and offboarding crate, having a crate with a easy-to-use form that can automate the process for when an employee transitions to a new position with increased/decreased/different user roles, security groups, increased/decreased permissions, mailbox access, and other internal group permissions, etc. This would help with automating the process and saving more time for employee changes that do not fall into the current onboarding or offboarding process.

Hello! Random idea that came to me today that the ROC said I should drop in canny (though, I do intend on building this myself as well). I'd like some sort of synchronization from our client's active and licensed users into our MSPs contacts. This would help to ensure that contact information is up to date across the MS Suite (i.e. Teams, Outlook, etc). It might also make sense to include the PSA in this synchronization, as it will sometimes have contacts that you do not manage the IT stack for.

In the IT Glue crate: Document user details v2 could an additional box be added to the bottom of the flexible asset that displays the shared mailboxes the user currently has delegated access too.

I’d love for OneDrive access delegation to be added to the offboarding workflow.