Unclear Error Codes (1001 / 2000)
D
Dutch white Walrus
Tickets display error codes 1001 or 2000, but there is no clear explanation for technicians. This results in unnecessary escalations, as techs must rely on someone to check Rewst logs. These messages should be more descriptive
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D
Dutch white Walrus
Currently, AutoTask tickets often display generic error codes like 1001 or 2000 without providing context on the underlying cause, necessary troubleshooting steps, or actionable advice. This lack of transparency leads to frequent, unnecessary escalations, as technicians are forced to manually investigate Rewst logs or RCA reports to identify the issue. For MSPs, this inefficiency is a significant burden on support operations. Please update these error messages to be more descriptive, providing clear insights into the failure and recommended next steps to help technicians resolve issues faster.