Currently, when attempting to onboard a new client that was previously managed by another MSP that also uses Rewst the client's tenant will not display in the Microsoft Bundle integration. These migrations require a ticket to be opened with the ROC and my understanding is that the developers have to update a table to manually move the tenant ID from the old MSP to the new MSP. For those unaware of this limitation, it can seem like there are issues with the integration or Microsoft not showing a new GDAP relationship.

Given the growth of the platform and overall industry trend towards both acquisition and turnover of MSPs, I would like to see something developed that allows a more seamless transition that doesn't require manual intervention.