I'd like to have an option, particularly with the user onboarding/offboarding crates, to notify the requester via the ITSM/PSA Platform, instead of through the send_mail_as_user function. An example use case would be to notify the supervisor of the offboarding through the ticketing platform, that way email communication remains cohesive.

I can see adding some ORG VARIABLES like "send_notices_from_itsm" as a boolean. If set to true, take the path of calling an email action from the PSA (in my case HaloPSA).