Support AzureAD in "Assign asset/config to ticket based on contact" Crate
Anto te Lintelo
Description:
We have deployed the crate "Assign asset/config to ticket based on contact", which works well in environments integrated with on-prem Active Directory (AD). However, it appears that this functionality does not currently work with Azure Active Directory (AzureAD).
Issue:
The crate seems to rely on contact-to-asset/config relationships that are populated via on-prem AD integrations. In environments using AzureAD exclusively (without hybrid AD), these mappings are either unavailable or not functioning as expected. As a result, assets/configs are not automatically assigned to tickets based on the contact when using AzureAD.
Request:
Please consider adding support for AzureAD in this crate, either through:
- Direct integration with AzureAD user/contact attributes,
- Or by providing a method to map contacts to assets/configs in AzureAD-only environments.
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